We have partnered with Alarm Central for our monitoring services for over 10 years and have always found their customer service, products, and technical assistance to be “Excellent.” From their owners to their managers and working staff they take great pride in serving our customers and our field technicians. After hours they make sure I am informed of any potential problems regarding break-ins, customer service, or on-call issues. They also interact with the state and local agencies regarding ordinances and false alarm issues and help to keep us informed of ongoing changes. They truly are a full-service central station and we greatly appreciate the long-term working relationship we have with them.

Nell Mathews, Atronic Alarms, Inc.

Alarm Central has been attentive, friendly, and professional, providing personal service to my alarm company and my customers. “When I need assistance with an account, it’s important to me and my customers that we can call Alarm Central and a live operator answers the phone. Providing us with assistance immediately. They understand what my company stands for and helps me promote the level of Customer Service I require.”

Brad Berry, All-Tex Security, Inc.

We have been with Alarm Central for over 10 years. Their management staff and operators have always been professional, helpful, and been there when needed. One of the most important things they do is an operator always answers the phone, I never receive a recording and this is extremely important to me. The operators are always willing to the extra step to help my customers and staff with whatever questions or issues they may have. Alarm Central has also stayed on top of the advancements in technology. When my company made the decision to use a different alarm panel Alarm Central did not have the receiver to support it however within a few weeks they had the necessary receiver in place. I could not ask for a better central station to partner with.

Rex Huffman, Huffman Security

After having issues as both a dealer and a customer with another monitoring company, we voluntarily switched over one hundred accounts to Alarm Central, at no cost to our customers. Alarm Central made these transactions effortless and has been a pleasure to deal with in every way. As the previous company had grown, it became nearly impossible to get the paperwork accepted to even start a new account. They still show accounts that were canceled over a year ago as being active and sporadically still send me late-to-test Faxes on those accounts. As ridiculous as it might seem to say, the staff at Alarm Central has no problem pronouncing big words like Baptist, which was not true of the previous company. The Alarm Central staff members are intelligent and articulate and provide excellent responses to both our and our customer’s needs. We use Alarm Central to monitor both fire and burglary events at our own facility, and as I’m the first contact on our list, most calls have come to me and were handled with the utmost professionalism. As service manager, I supervise all monitoring accounts that we’ve sold through Alarm Central and have heard nothing but pleasurable reports from our customers. Thank you Alarm Central and we look forward to a long relationship with your company.

Dan Petersen, Electronic Contracting Company